How it works

Welcome to our self-service page for processing warranty requests and making inquiries. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your purchase may have caused.

If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

Thank you in advance for all of the information you provide; we know your time is valuable.


Warranty Information Tips:

Order ID: You can find this in the Amazon order history of the purchase was made through.

Product Name:You can find this in your account's order history, as well as on the packaging.


Warranty Exemptions


Conditions disqualifying a product from Warranty include but are not limited to the following:

1.Any defect caused by improper, misuse or maintenance that is not required by Dericam user manual instruction

  1. Any product beyond the limited warranty period
  2. Any defect caused by improper use in the working condition beyond the stated in the user manual for example:  working conditions where are too hot/cold.
  3. Any defect caused by natural disaster such as earthquake, fire, flood, thunder strike and so on
  4. Any defect caused by personal disaster or improper maintenance, such as mechanical damage, serious oxidation and rusting, rat damage, overexertion and so on;
  5. Any unauthorized modification to the supporting setting files, or any authorized disassembly and repair;

Shenzhen Ankelong Technologies Co.,Ltd reserves all rights including interpretation and modification to this warranty policy.